LAST UPDATED 23/05/2018
We are committed to ensure that you enjoy shopping with us. The following document outlines the terms and conditions of use of the website www.yarnswithalice.com and sale of our products. By using our website and shopping with us you agree to all the terms and conditions below. Our Terms and Conditions may change without notice.
This page (together with the documents referred to on it) tells you the Terms and Conditions (the “Conditions”) on which you may make use of our website www.yarnswithalice.com (our “Website”) and upon which we sell and supply the goods (the “Goods”).
Before confirming your order please:
i) Read through these terms and conditions carefully (the 'Conditions') and in particular our cancellations and returns policy and limitation of our liability and your indemnity.
ii) Print a copy for future reference.
By ordering Goods listed on this Website, you indicate that you accept these Conditions and that you agree to abide by them. We reserve the right to amend the Website and these Conditions at any time without notice as we see fit and your continued use of the Website will signify your acceptance of any adjustment to these terms. It is your responsibility to check regularly to determine whether we have changed these Conditions.
www.yarnswithalice.com is a website owned and operated by Yarns with Alice Ltd ('we'/'us'/'our'), registered in England and Wales under company number: 8654798 having our registered office at 15 Mills Way, Leighton, Crewe, Cheshire, CW1 4TF, United Kingdom. We are not VAT registered. Our telephone numbers are 01270 583531 and 07957 946243
You cannot use our website with any criminal or malicious intentions. Don’t do anything that may disrupt our performance, distress or inconvenience other people and put you in trouble.
Unacceptable uses of the Website include, but are not limited to:
You agree that email and other electronic communications can be used as a long-distance means of communication and acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing.
We will contact you by email or provide you with information by posting notices on our Website.
You will be able to access parts of the Website without having to register any details with us. However, from time to time certain areas of this Website may be accessible only if you are a registered user.
You are responsible for making all arrangements necessary for you to have access to our Website. You are also responsible for ensuring that all persons who access our Website through your internet connection are aware of these terms, and that they comply with them.
We make reasonable efforts to ensure that this Website is available to view and use 24 hours a day throughout each year however, this is not guaranteed. The Website may be temporarily unavailable at anytime because of: server or systems failure or other technical issues; reasons that are beyond our control; required updating, maintenance or repair.
Where possible we will try to give you advance warning of maintenance issues but shall not be obliged to do so.
To be eligible to purchase the Goods on this Website and lawfully enter into and form contracts with us, you must:
You may register an account with us to allow us to personalise your experience; or you can use our website as a guest. Please make sure that other people using our Website through your internet connection are aware of, and comply with, these terms.
If you are under 18, you may only use the Website in conjunction with, and under the supervision of, a parent or guardian. If you do not qualify, you must not use our Website.
By completing an order on this Website you signify that you are over 18 or, if under 18, that you have a parent or guardian's permission to register with and purchase the Goods from this Website in conjunction with and under their supervision.
If you decide to create an account you will need to provide us with true and accurate details. This will allow you to unlock several website functions which are otherwise unavailable.
To create an account, visit our page.
To create an account on the Website you just need to enter your email address and create a password on our Log In page. By registering on the Website you undertake that all the details you provide to us for the purpose of registering on the Website and purchasing the Goods are true, accurate, current and complete in all respects. You are responsible for all actions taken under your chosen username and password. You will receive a confirmation via email when your account is created.
When you log in to your account, you will be able to do the following:
You are responsible for maintaining the confidentially of your login details and any activities that occur under your account. If you have any concerns about your login details or think they have been misused, you should contact us straight away to let us know.
We reserve the right to suspend or terminate your access to the Website immediately and without notice to you if:
Illegal and irresponsible actions will result in our taking a number of measures, some of them unpleasant.
Breach the terms of these Conditions or fraudulent/illegal activity on the Website may result in our taking all or any of the following actions:
The responses described in this clause are not limited, and we may take any other action we deem reasonable and appropriate.
The content of the Website is protected by copyright (including design copyrights), trade marks, patent, database and other intellectual property rights and similar proprietary rights which include, (without limitation), all rights in materials, works, techniques, computer programs, source codes, data, technical information, trading business brand names, goodwill, service marks utility models, semi-conductor topography rights, the style or presentation of the goods or services, creations, inventions or improvements upon or additions to an invention, confidential information, know-how and any research effort relating to Yarns with Alice Ltd, moral rights and any similar rights in any country (whether registered or unregistered and including applications for and the right to apply for them in any part of the world) and you acknowledge that the intellectual property rights in the material and content supplied as part of the Website shall remain with us.
You may download or copy the content and other downloadable items displayed on the Website subject to the condition that the material may only be used for personal non-commercial purposes. Copying or storing the contents of the Website for other than personal use is expressly prohibited.
You may retrieve and display the content of the Website on a computer screen, store such content in electronic form on disk (but not any server or other storage device connected to a network) or print one copy of such content for your own personal, non-commercial use, provided you keep intact all and any copyright and proprietary notices. You may not otherwise reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on the Website.
You acknowledge that any other use of the material and content of this Website is strictly prohibited and you agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works from such material and content.
We understand that you may be concerned about the privacy of information you share with us. We treat your information with respect and only disclose it when necessary.
We do not sell or otherwise pass your details to third parties for marketing purposes. Marketing communications you subscribe to will only be sent directly from yarnswithalice.com. All information provided by you will be treated securely and in accordance with the the Data Protection Act 1998 (DPA) and the General Data Protection Regulation (GDPR) which comes into effect on 25th May 2018.
To provide increased value and convenience to our users, we may provide links to other websites or resources for you to access at your sole discretion and risk. We are not responsible for the availability of such external sites or resources, and do not review or endorse and are not responsible or liable in any way, whether directly or indirectly, for:
You must not create a link to the Website from another website, document or any other source without first obtaining our prior written consent.
Any agreed link must be:
We have no obligation to inform you if the address of the Website home page changes and it is your responsibility to ensure that any link you provide to our homepage is at all times accurate.
We reserve the right to withdraw our consent without notice and without providing any reasons for withdrawal. Upon receiving such notice you must immediately remove the link and inform us once this has been done.
Finally the part you’re really interested in! In order to buy, you will need to add the product to the basket and let us guide you through the checkout process. We will ask you to provide the details required to fulfil your order. Soon after that we will dispatch your items and send you an email, confirming that your order has been shipped. Remember that all products displayed on www.yarnswithalice.com are subject to availability and subject to our acceptance of your order.
We reserve the right to make delivery of the Goods by instalments. If the Goods are to be delivered in instalments, each delivery will constitute a separate contract.
Nothing in these Conditions shall operate to deny or limit any of your rights as a consumer by law. In the event of conflict between the terms of the Contract and any such rights, the latter shall prevail in favour of you as a buyer who does not purchase Goods in the course of any kind of business.
All Goods offered for sale are subject to availability and subject to our acceptance of the order. No order shall be deemed accepted by us unless and until it is confirmed unconditionally by us via email.
The technical steps required to create the Contract between us are as follows:
1. You place the order for your Products on the Website by adding the products to your basket and pressing the confirm order button at the end of the checkout process. You will be guided through the process of placing an order by a series of simple instructions on the Website.
2. You fill in all the details required to complete a purchase and make a payment. You shall be responsible for ensuring the accuracy of the details provided by you during the order process and we will not accept an order unless all details requested from you have been entered correctly.
3. We will send to you an order acknowledgement email detailing the products you have ordered. This is not an Order Confirmation. You should check that the details in this order acknowledgment are correct, and keep a copy of it.
4. You will receive an order dispatch confirmation for your order via email once your order has been shipped. The completion of the Contract will take place on the dispatch to you of the Goods ordered unless we have notified you that we do not accept your order, or you have cancelled it. The Contract will relate only to the Goods stated in the Order Confirmation. We will not be obliged to supply any other Goods which may have been in your order until you receive an e-mail confirming those goods.
You should check that the details in the Order Confirmation are correct, and keep a copy of it.
Non-acceptance of an order may be a result of one of the following:
The contract will be concluded in English.
All prices and descriptions supersede all previous publications.
We make every effort to provide accurate and helpful information to our customers; nevertheless you should take care when relying on information provided by us, and check against the manufacturer's instructions.
Each product displayed for sale on the Website is subject to its product description which sets out additional Specific Conditions related to that Product; including, without limitation, terms and conditions concerning estimated delivery dates and times, warranties and returns eligibility.
We will take all reasonable care to ensure that all details, descriptions and prices of Goods appearing on the Website are correct at the time when the relevant information is entered onto the system. Although we aim to keep the Website as up to date as possible, the information, including Product Descriptions, appearing on this Website at a particular time may not always reflect the position exactly at the moment you place your order. We will notify you of any material changes to this information which shall be deemed to have been accepted by you unless we receive a notification in writing within 7 days upon notification. It is your responsibility to provide us with a valid e-mail address for such communications.
While we make every effort to provide accurate and helpful information, commentary and other materials posted on our Website are a guide only and not intended to amount to advice on which reliance should be placed. We therefore disclaim all liability and responsibility arising from any reliance placed on such materials by any visitor to our Website, or by anyone who may be informed of any of its contents.
Our product prices are not subject to VAT and do not include delivery costs. The total order price will be displayed before you confirm your commitment to an order and make a payment.
"Order Price" means the price at which we have agreed to accept your order and is deemed inclusive of delivery charges. “Delivery price” is quoted for delivery as specified when completing your order.
“Product Price” quoted on the Website is the sale price of the product and excludes delivery costs and any costs related to importing products to a country outside the UK.
We reserve the right, by giving notice to you at any time before delivery or performance of our obligations to you, to change the price of the Goods to reflect any increase in the cost to us due to any factor beyond our control. In the unlikely event of this occurring, you shall be entitled to cancel the order at any time before delivery. Delivery prices are for areas as stated.
All prices on our UK store will be displayed in GBP.
All promotions are subject to availability and strictly non-transferable.
We reserve the right to change or withdraw offers, promotions or sale items at any time and without prior notice.
Payment can be made by any major credit, debit card using Paypal or Amazon Pay. While we take all reasonable care and use the highest-level SSL encryption technology available, any Internet data transmission bears risks. We do not store your card details.
You do not need a Paypal account to check out with Paypal. You can select "Try Paypal" or "Check out as a Guest" on the Paypal page.
In order to Amazon Pay you need to have or create an Amazon account. Amazon Pay allows you to access all delivery addresses and payment methods saved in your Amazon account and allows you to select from these.
By placing an order you agree to payment being charged to your debit/credit card account or electronic payment account as provided on the order form before the shipment of the Goods. By accepting these Conditions you confirm that all the details you provide to us for the purpose of purchasing the Goods are correct and that the payment card you are using is your own.
Payment will be taken out of your account before delivery of the goods.
All orders are subject to acceptance and availability. If any Goods ordered are not available, you will be notified by email and you will have the option either to wait until the item is available or to cancel your order. It is your responsibility to provide us with a valid email address so that we can contact you if necessary.
Any order placed by you constitutes an offer to purchase the Goods from us. All such offers received from you are subject to acceptance by us and we reserve the right to refuse any order placed by you at any time prior to acceptance, without providing an explanation.
You shall be responsible for ensuring the accuracy of the details provided by you during the order process and we will not accept an order unless all details requested from you have been entered correctly.
You agree that if we contact you to acknowledge receipt of your order such communication shall not amount to our acceptance of your offer to purchase the Goods ordered by you from the Website.
A contract between you and us (the 'Contract') incorporating these Conditions will only exist after we have debited your payment card and have confirmed that we have dispatched the Goods or made them available to be downloaded. We will send you an email to confirm this (a 'Confirmation Notice'). The Confirmation Notice will amount to an acceptance of your offer to buy the Goods from us. The Contract will only be formed when we send you the Confirmation Notice (whether or not you receive it).
Where we agree to supply Goods to you permanently or on an ongoing (continuous) basis, such as by subscription, they shall be provided for a minimum fixed period of time (the 'Minimum Duration'). The length of the Minimum Duration will depend on which package or product you have selected to purchase and is provided on the Website.
The Contract will relate only to the Goods stated in the Confirmation Notice. We will not be obliged to supply any other Goods which may have been part of your order until we have sent you a separate Confirmation Notice relating to it.
You must check that the details contained in the Confirmation Notice are correct and you should print out and keep a copy of it.
We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the Website.
For delivery to destinations outside of the United Kingdom, if your parcel exceeds 4kg, we reserve the right to amend shipping charges. If this applies to you we will contact you at the earliest opportunity and you will reserve the right to cancel your order if these costs are not acceptable.
Goods ordered from the Website for delivery outside the United Kingdom, may be subject to import duties and/or additional taxes or expenses incurred due to complying with foreign regulatory requirements or laws. You will be responsible for payment of any such duties and/or taxes in addition to our price and the cost of delivery. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office or taxation authority for further information before placing your order.
Please note that when shipping products internationally, you should be aware that cross-border shipments are subject to opening and inspection by customs authorities. Please also note that you must comply with all applicable laws and regulations of the country for which the Goods are destined. We will not be liable for any breach by you of any such laws.
The Goods will be delivered to you at the address you provided during the order process which may be an address other than the billing address, but please note that extra documentation may be needed to comply with such orders.
We employ professional carriers. Nevertheless, you must examine the Goods on arrival. If you are asked for your signature on delivery, you must examine the Goods before signing for it. A signature on that document will constitute conclusive evidence against you of receipt of the quantity of Goods indicated on that document free from any apparent defect or damage.
Any dates quoted for delivering the Goods are approximate only. If no date is specified then it will take place within 30 days or a reasonable time of the date of the Confirmation Notice, unless there are exceptional circumstances.
We shall not be liable for any loss or expenses sustained by you arising from any delay in the delivery of the Goods however caused.
The Goods may be sent to you in instalments. If the Goods are to be delivered in instalments, each delivery will constitute a separate contract. You may not treat the Contract (as a whole) as repudiated if we fail to deliver any one or more of the instalments or if you have a claim in respect of any one or more of the instalments.
For Christmas deliveries, we recommend that you check our Website for the last date of delivery. We will endeavor to dispatch all Goods that are in stock within 24 hours. However, we cannot guarantee delivery by 24th December.
For more detailed information please see our Delivery Policy.
Under the Distance Selling Regulations, you have a statutory right to cancel your order and receive a full refund of the price paid for the goods and the original delivery costs. This does not apply to items personalised or made to your specification (e.g. Handmade for You items); electronic downloads (e.g. patterns). To cancel, please contact us quoting your order number. You can cancel anytime from placing your order up to the end of a period of seven working days (UK and EU customers only) commencing the day after the day of delivery of your item(s). You must take reasonable care of the item(s).
You are entitled to cancel your order at any time prior receiving the Order Confirmation. After receiving the Order Confirmation you have a statutory right under the Customer Protection (Distance Selling) Regulations 2000 to cancel any order for Goods at any time prior receiving the Goods or up until forteen working days after receiving them. If you exercise this statutory right to cancel and return the Goods in the original packaging with a copy of your invoice, we will provide a full refund on the price paid for the Goods and the original delivery charge. The following Goods are excluded from these regulations:
Please note the following which are excluded from the Yarns with Alice 30-day-money-back-guarantee:
Please ensure you read the specification in the description before ordering. This does not affect your statutory rights.
In the unfortunate and unlikely event of a price and/or description error of a product, we may cancel and refund your order.
You shall also have the right to cancel an order for Goods in the case of faulty or defective Goods at the earliest opportunity after you have discovered the fault or defect – as long as the fault is not due to misuse (including use contrary to the manufacturer’s instructions) or normal wear and tear. In all cases of cancellation, the notification to us must be made in writing within seven working days (or 30 days in the case of faulty, defective or wrongly delivered goods) and should include the order number and details of the claim. Upon receiving your cancellation notice, we will contact you providing all relevant instructions. You must then immediately return the Goods to us at your own cost and risk. In the case of faulty, defective or wrongly delivered goods we will refund the cost of return postage provided you provide proof of postal cost. Your refund will be paid on safe arrival of the Goods at our Premises. For more information on returning Goods, please see our Refunds and Returns guide.
We may cancel the Contract in the unlikely event that the price and/or description of an item listed on the Website has been incorrectly advertised. We will not be under any obligation to provide those Goods to you. If we discover the error before sending an Order Confirmation, we will at our discretion, either reject your order and notify you of such rejection, or inform you as soon as possible and give you the option of cancelling your order or reconfirming it at the correct price and/or description. If we discover the error after sending you an Order Confirmation we may, at our discretion and without incurring any liability to you, cancel the Contract provided that the error is, in our reasonable opinion, obvious and unmistakable and could have reasonably been recognised by you. We will notify you if we cancel the Contract and you will receive a full repayment of the amount paid to us as full and final settlement of all and any claims you may have as against us for non-delivery.
If you have an Internet order query, please email Customer Services.
You may return new and unused products within thirty days of delivery for a full refund of the cost of the goods, but you will be liable for the costs of shipping the goods to us. Faulty, defective or wrongly delivered goods will be fully refunded. In this instance we will also refund the original and return postage costs.
All Goods which are returned by you to us must be returned with appropriate packaging and the original invoice. Since you are liable for damage to Goods due to insufficient packaging by you, the best option is to return them with the original packaging as supplied by us. The Goods must be in an unused condition (except only in the case of Goods which have been discovered upon use to be faulty) to ensure part or full refund in respect of such Goods. All returns need to be returned to the standard returns address provided on the delivery slip for a full refund to be possible. You will be liable for the costs of returning the Goods to us. Please retain a certificate of posting as proof of your return.
Your parcel is your responsibility until it reaches us, so we recommend using Registered Post. We cannot accept responsibility for parcels that get lost on the way to us.
In the case of faulty Goods, please ensure there is a copy of the postal cost receipt returned with the faulty item(s) so that we can reimburse this amount. Please do not return by courier as we will not accept full courier charges.
We will issue you with a refund for the price you paid for the Goods on receipt of the returned Goods and always within 30 working days of the notice of cancellation. Once processed, a refund may take up to 4 days to appear in your account.
In the case of a valid claim for faulty, defective or wrongly delivered Goods, we will refund to you the Order Price (or in the case of an order containing multiple items, the relative proportion of the Order Price) within 30 days. We will have no further liability to you in respect of the matters referred to in this condition.
In the event that we accept an order from you and that for reasons beyond our control we are unable to supply the Goods ordered by you then you will be offered a similar Good of equal or higher value or if preferred a full repayment of the amount paid to us as full and final settlement of all and any claims you may have as against us for non-delivery.
As soon as we receive your payment and your order is delivered, you become responsible for damage to or loss of the goods.
Risk of damage to or loss of the Goods will pass to you on receipt of delivery at the agreed address. Notwithstanding delivery and the passing of risk in the Goods, property in the Goods will not pass from us until we have received in cleared funds full payment of the Order Price and all other sums which are due, owing or payable by you to us in respect of the Contract or any other Contract between us and you.
We ask you to be reasonable as we cannot be responsible for everything that happens on the planet.
Notwithstanding any other provision in the Conditions, nothing will affect or limit your statutory rights; or will exclude or limit our liability for:
We have taken every care in the preparation of our Website and providing our services. The Website is provided on an 'as is' and 'as available' basis without any representation or endorsement made and we make no warranties or guarantees, whether express or implied, statutory or otherwise (unless otherwise expressly stated in these Conditions or required by law) in relation to the information, materials, content or services found or offered on the Website for any particular purpose or any transaction that may be conducted on or through the Website including but not limited to, implied warranties of non-infringement, compatibility, timeliness, performance, security, accuracy, condition or completeness, or any implied warranty arising from course of dealing or usage or trade custom.
We will not be liable if the Website is unavailable at any time.
We make no representation or warranty of any kind express or implied statutory or otherwise regarding the availability of the Website or that it will be timely or error-free, that defects will be corrected, or that the Website or the server that makes it available are free of viruses or bugs.
We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the Website and we accept no liability of any kind for any loss or damage resulting from action taken in reliance on material or information contained on the Website.
We cannot guarantee and cannot be responsible for the security or privacy of the Website and any information provided by you. You must bear the risk associated with the use of the internet. In particular, we will not be liable for any damage or loss caused by a distributed denial-of-service attack, any viruses trojans, worms, logic bombs, keystroke loggers, spyware, adware or other material which is malicious or technologically harmful that may infect your computer, peripheral computer equipment, computer programs, data or other proprietary material as a result of your use of the Website or you downloading any material posted or sold on the Website or from any website linked to it.
We will use all reasonable endeavors to carry out our obligations within a reasonable period of time but will not be liable to you for any loss, costs or expenses arising directly or indirectly from any delays in doing so.
We will not be liable, in contract or tort (including, without limitation, negligence), or in respect of pre-contract or other representations (other than fraudulent misrepresentations) or otherwise for:
You agree to fully indemnify, defend and hold us, and our officers, directors, employees and suppliers, harmless immediately on demand, from and against all claims, including but not limited to losses (including loss of profit, revenue, goodwill or reputation), costs and expenses, including reasonable administrative and legal costs, arising out of any breach of these Conditions by you, or any other liabilities arising out of your use of this Website or any other person accessing the Website using your personal information with your authority.
This clause does not affect your statutory rights as a consumer, nor does it affect your contractual cancellation rights.
We shall have no liability for delays or failures in delivery or performance of our obligations to you resulting from any act, events, omissions, failures or accidents that are outside of our control ('Force Majeure'), which, without limitation, include:
Our performance will be deemed to be suspended for the period that the event of Force Majeure continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to minimise any delay caused by Force Majeure or to find a solution by which our obligations may be performed despite the Force Majeure event. We shall promptly notify you of any Force Majeure event giving details of it and (where possible) the extent and likely duration of any delay.
Where the period of non-performance or delay in relation to any event of Force Majeure exceeds 30 days from the date of notice to you of the event of Force Majeure, either you or us may, by written notice to the other, terminate the Contract with immediate effect upon service.
We believe these terms are fair and sensible. Even if one or more of these terms cannot be enforced, the rest of these terms will remain in force.
Each provision of the Conditions shall be construed as separately applying and surviving even if for any reason one or other of those provisions is held to be inapplicable or unenforceable in any circumstances.
The Website is controlled and operated in the United Kingdom.
Every purchase you make shall be deemed performed in England and Wales.
The Conditions and any Contract brought into being as a result of usage of this Website will be governed by the laws of England and Wales and you irrevocably agree to submit to the exclusive jurisdiction of the courts of England and Wales.
If you have a comment, concern or complaint about any Goods you have purchased from us, please contact us or by post at Yarns with Alice Ltd, 15 Mills Way, Leighton, Crewe, Cheshire, CW1 4TF, United Kingdom.
All notices given by you to us must be given to us at Yarns with Alice Ltd, 15 Mills Way, Leighton, Crewe, Cheshire, CW1 4TF or by using firstname.lastname@example.org. We may give notice as described in clause 3.
Notice will be deemed received and properly served immediately when posted on our Website, 24 hours after an email is sent, or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an email, that such email was sent to the specified email address of the addressee.